At Podiko, we understand that sometimes you may need to change or cancel your order. We are happy to assist, but please review our policy below to ensure your request can be fulfilled.
1. How to Request a Change or Cancellation
If you wish to cancel or modify your order, please contact us as soon as possible via email at support@podiko.com. Be sure to include:
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Your order number
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Details of the change or cancellation you would like to make
We will review your request and confirm via email whether the modification or cancellation is possible.
2. Timeframe for Changes & Cancellations
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Orders can only be modified or canceled within 2 hours of placing the order.
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After this window, your order is locked for processing and can no longer be altered or canceled.
⏱ We encourage customers to double-check all details (e.g., product, size, shipping address) before submitting their order.
3. Important Notes
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During peak seasons and holidays, modification requests—especially those involving custom or personalized designs—may require additional time and could delay your order.
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We cannot guarantee on-time delivery if your order requires design changes during these busy periods.
Final Notice
By placing an order with Podiko, you agree to all the terms and conditions outlined above. Thank you for understanding and supporting our commitment to efficient service.
