At Podiko, we proudly stand behind the quality of our products. If you receive a damaged or defective item purchased directly from our online store, you may request a refund or exchange within 60 business days from the date of receipt.
Conditions for Voluntary Returns & Exchanges
To ensure a smooth return process, please review the following conditions:
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Return requests must be submitted within 60 days of delivery.
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Exchange requests are accepted within 60 days of delivery.
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Items must be returned in their original condition: unused, unwashed, unaltered, with all original tags and packaging.
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All returns must come from a smoke-free environment.
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Only products purchased directly from our online store with a valid receipt are eligible.
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Return shipping costs are the customer’s responsibility.
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Original shipping fees are non-refundable.
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You must provide photos of damaged/defective items if requested by our Customer Support Team.
Items Not Eligible for Return
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Sale items are final sale and cannot be returned or refunded.
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Personalized items are non-refundable and cannot be exchanged unless there is a manufacturer’s error. In that case, please contact us at support@podiko.com for a replacement.
Please Note: This return policy only applies to retail orders placed directly on our official website: podiko.com.
If your purchase was made through a third-party retailer, please contact them directly regarding their return process.
