Refund Policy

I. 180-Day Money-Back Guarantee – Podiko

We want you to shop with confidence at Podiko, which is why we’re offering an extended 180-day money-back guarantee—double the time of our standard policy. It's our way of giving you peace of mind and assurance with every purchase.

What’s Covered

If you're not fully satisfied with your order, we're here to make it right. Within 180 days of receiving your package, you're eligible for a refund or replacement in the following cases:

  • The artwork or customization on your item is incorrect or mismatched from your approved design.

  • Your item arrives with any manufacturing defect, no matter how minor.

  • The item is not as described and falls short of your expectations.

  • The item is unused and unwashed.

To request a refund or replacement, simply email us at support@podiko.com with your order details. Our friendly support team will get back to you within 24 hours and help resolve the issue promptly.

What’s Not Covered

Please note that our 180-day guarantee does not apply to the following:

  • Damage caused by accidents or misuse

  • Improper care or washing

  • Normal wear and tear over time

  • Fading or deterioration due to sunlight or repeated washing

This guarantee is designed to cover manufacturing-related issues only. We’re committed to providing quality products and a great experience, and we’ll always go the extra mile to ensure your satisfaction.

II. Not Happy With Your Order? We’re Here to Help

At Podiko, your satisfaction is our top priority. If your order doesn't meet your expectations for any reason, you may be eligible for a free refund within 90 days of the delivery date.

How to Request a Refund

To start your refund request, please reach out to our Customer Support Team via Live Chat or email us at support@podiko.com.

To help us resolve the issue as quickly and efficiently as possible, please include the following:

  • A clear photo of the item you received

  • A brief explanation of why you're unsatisfied

Once we receive your information, our team will review your case and provide detailed instructions on how to proceed. We're committed to making your experience better and using your feedback to improve our products and services.

Important Notes

  • Our refund policy is valid for 180 days from the date of delivery.

  • If more than 180 days have passed since you received your item, we unfortunately cannot process a refund.

We're always here to support you. If something’s not right, don’t hesitate to contact us — we’ll do our best to make it right.

III. Haven’t Received Your Product? Let Us Help

If your delivery is significantly delayed beyond the expected timeframe, you are entitled to request either a full refund or a replacement for your order. At Podiko, we handle such cases with top priority.

How to Get Support

Simply reach out to our Customer Support Team via Live Chat or email us at support@podiko.com with your:

  • Order number

  • Brief description of the issue

We’ll look into the tracking details and assist you as quickly as possible.

Important Notes

  • Requests for missing or delayed packages must be submitted within 60 days (2 months) from the order date.
    After this period, tracking information may expire, and we may be unable to verify or resolve the issue.

  • If your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank’s processing times.

We understand how frustrating shipping delays can be, and we’re here to make things right. Don’t hesitate to get in touch — our team is ready to assist!